Frequently Asked Questions

You will need a valid driving licence and an identity document (NRIC or passport). International customers must present a valid international driving permit or a licence accepted in Malaysia.

Booking with Ventura is simple. Just message us on WhatsApp, share your rental dates and location, and our team will confirm availability and pricing quickly.

Yes, a refundable security deposit is required before vehicle collection. The amount depends on the car model and rental duration. The deposit is returned after the vehicle is inspected upon return.

Absolutely. Our prices are clear and upfront, with no hidden charges. Any additional costs will always be communicated before confirmation.

Yes, all our vehicles come with basic insurance coverage in line with Malaysian regulations. Excess applies in the event of an accident or damage. Optional excess reduction may be available.

Vehicles are provided with a specific fuel level and must be returned at the same level. Fuel charges may apply if the car is returned with less fuel.

We accept credit cards, debit cards, online banking transfers, e-wallets (Touch 'n Go), and cash in RM. Pay your deposit to secure the booking.

Call us immediately on +60 173167403. We provide 24/7 roadside assistance and will try to provide a solution or replacement with no additional charges!